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Listening · to a Daily Life Conversation
Listening
Listen and answer the questions.

You'll hear two grocery-store clerks talk after a new clerk knocks over a jam display on her first day.

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1How long has the woman worked as a clerk?
Athree years
Babout a month
Cfour days
Da day
2Why is the woman anxious?
AShe put up a sign.
BShe asked another clerk for help.
CShe offered the customer a free jar.
DShe got flustered and rushed off.
3Why might the customer be upset?
Abecause an item was out of stock
Bbecause the prices were too high
Cbecause she got jam on her sleeve
Dbecause the clerk forgot her order
4How does the man suggest they fix the problem?
Aby offering a complimentary coffee
Bby giving her a full refund
Cby offering her a discount card
Dby giving the customer a free jar of jam
5What does the man think the manager will do?
Afire the clerk from her job
Bmove the clerk to the cash register
Crequire the clerk to practice
Dtake money from the clerk's pay
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