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Listening · to a Discussion
Listening
Listen and answer the questions.

You'll hear three co-workers — Andrea, Colette, and Bernard — debate how to fix slow office printing.

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1What is the problem with the company's printing?
AThe jobs come out with errors.
BIts costs are too high to sustain.
CFinished jobs take too long to arrive.
DJobs are often delivered to the wrong floor.
2What does Colette, the woman who works in the supply room, say would help with the workload?
Aa financial incentive
Bbetter software
Cnewer equipment
Danother person to share the load
3Under what condition would Colette hire someone?
Aif Human Resources offered any reason at all
Bif the firm decided not to automate printing
Cif it were only to handle the bound reports
Dif more funding became available
4Why is a self-service printing kiosk not a good solution?
AThey are not available yet.
BThey are too expensive.
CThey sometimes stop working.
DThey are hard to learn to use.
5What would be the problem with the drop-box solution?
AIt would have mixed results.
BFelix would not agree to it.
CIt would cost too much.
DStaff would find it complicated.
6What does Bernard, the speaker on the right, intend to suggest with his comment that they are "hardly helpless"?
AHis colleagues are clumsy.
BHis colleagues could easily do it themselves.
CHis colleagues are too busy.
DHis colleagues are unskilled.
7What is conveyed by Bernard's comment about new software programs?
Ahelplessness
Bresignation
Coptimism
Dsurprise
8What solution do they agree on?
Aa solution for all printing
Bno solution at all
Ca solution for the bound reports only
Da solution for everyday jobs only
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