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Listening · to a Discussion
Listening
Listen and answer the questions.

You'll hear three bookstore co-workers — Naomi, Nathan, and Tasha — debate their loyalty rewards program.

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1What does the current rewards program require before a customer earns points?
Atheir email and phone number
Ba paid membership fee
Ca minimum purchase
Da printed receipt
2How often have members been receiving emails?
Athree times a week
Bonce a month
Conce a week
Donly on their birthday
3What do Nathan and Tasha agree about?
AThe bookstore is not doing well financially.
BThe rewards program should not be used to collect customer data.
CMembers should pay a small fee.
DThe bookstore is known for its rewards.
4What is Naomi, the speaker on the left, most concerned about?
Apleasing the regulars
Bsimplifying the newsletter
Csatisfying the publisher's design
Dgenerating revenue
5What is Tasha, the speaker on the right, most concerned about?
Atreating customers well
Bearning the publisher bonus
Cstaying up to date on bestsellers
Ddesigning a creative newsletter
6What is likely true of the store's staff?
AThey would rather work at another bookstore.
BThey receive sales bonuses from publishers personally.
CThey collect customers' personal contact information.
DThey have a good relationship with authors.
7What happens at the end of the discussion?
AAn agreement is reluctantly made.
BThey collaborate on a new solution.
CThey postpone their decision.
DStatistics are used to make a decision.
8What is the discussion mainly about?
Amarketing opportunities with publishers
Bthe appropriate use of the rewards program
Ccreating an attractive newsletter
Dmethods for attracting new customers
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