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Listening · to a Discussion
Listening
Listen and answer the questions.

You'll hear three gas-station co-workers — Marcus, Tina, and Felix — debate a switch to cashless payments.

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1What is the cause of this workplace conflict?
Adiffering perspectives
Bstringent rules
Ctechnical difficulties
Dcustomer complaints
2Why does Tina, the speaker in the middle, think the change will be fine?
AVery few customers pay with cash.
BShe just asked the regulars.
CHead office promised more staff.
DNo customers use the station.
3Why is Marcus, the speaker on the left, upset?
AHis employees are not serving the customers.
BHis staff don't plan on working for him long-term.
CThe card readers keep breaking down.
DThe change could drive away loyal regulars.
4How does Tina feel about going cashless?
AIt's silly.
BIt's risky.
CIt's efficient.
DIt's unfair.
5According to Tina, what is important in business today?
Akeeping up with change
Bcounting the cash carefully
Chiring younger staff
Dlowering prices
6Why does Felix need the hours at the station?
Afor a promotion at work
Bto pay for his schooling
Cto save for a car
Dto qualify for benefits
7What will probably happen after this conversation?
AThey will keep one cash till open.
BThe station will refuse all cash.
CTina will quit her job.
DFelix will count the cash drawer.
8What is the biggest difference between Marcus and his two employees?
Awillingness to work hard
Bcustomer service skills
Cnumber of hours they want
Dviews on how people should pay
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