A damaged bookshelf at the furniture store · CELPIP Listening L1 Practice

Listening · to Problem Solving

Listening

Listen and answer the questions.

You'll hear a furniture-store worker help a customer whose ordered bookshelf arrived damaged.

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1Why does the woman come to the store?

Ato trade her bookshelf for a new one

Bto return her bookshelf

Cto get a discount on a new bookshelf

Dto follow up on a complaint

2Which statement is true about the bookshelf?

AIt is easy to assemble.

BIt was a good price.

CIt is poorly made.

DIt was bought in store.

3Who is likely responsible for the damage to the bookshelf?

Athe woman's husband

Bthe man at the store

Cthe woman

Dthe delivery staff

4How does the woman feel about the store credit card?

Adoubtful

Binterested

Csurprised

Dregretful

5What is true about the store credit card?

AIt can be picked up in the store.

BIt offers a cheaper warranty.

CIt reduces prices on purchases.

DIt provides faster delivery times.

6What will the woman likely do about the credit card?

Arequest her 15% discount

Bfill out an online application

Corder a replacement card

Dput her application in the mail

7Which one does the woman like most?

Aa tall narrow open bookshelf

Ba short wide wooden media unit

Ca five-shelf open-sided wooden bookcase

Da bookshelf with glass doors

8What will the woman likely do next?

Ago to a different store

Bpurchase the glass-door bookshelf

Cpurchase the media unit

Dask the man to order a bookshelf

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