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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a library help-desk worker assist a student trying to log in to an online practice exam.

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1Why did the man come to the library?
Ato work on a project
Bto return some books
Cto get technical help
Dto study for an exam
2What problem does the man expect to have?
AHe may not have learned all the material.
BHe may have to leave the library early.
CHe may not have a quiet room for the exam.
DHe may have to ask a friend to tutor him.
3What is true about the woman?
AShe has worked there for a long time.
BShe has little technical knowledge.
CShe can provide books for practice.
DShe usually works somewhere else.
4What does the woman believe?
AThe exam code has expired.
BThe computer screen is broken.
CThe man requires a new computer.
DThe man made a mistake logging on.
5What does the man believe?
AHis classmates had the same issue.
BHe will run out of studying time.
CThe woman can fix his problem.
DHis friend can repair the computer.
6Why has the man returned?
AHe learned how to solve the problem.
BHe needs to work on a new assignment.
CHe was unable to use his friend's device.
DHe remembered his system information.
7What was the problem with the tablet?
Ajuice spilled on a tablet
Ba tablet with a cracked screen
Ca tablet with missing keys
Da tablet charger cable
8What will likely happen next?
AThe man will leave the library.
BThe man will log on to the computer.
CThe woman will update the settings.
DThe woman will adjust the system.
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