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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a member and a customer-service worker sort out passes and a lost water bottle at a community aquatic centre.

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1What does the man want?
Ato sign up for a membership
Bto receive a discount
Cto check his account
Dto book a swim lane
2What discount does the woman offer the man?
A10%
B15%
C20%
D25%
3Why does the man return to the aquatic centre?
Ato wait until the change room is free
Bto get back a missing personal item
Cto look for something in the pool
Dto return something that wasn't his
4What does the water bottle look like?
Aa tall metal water bottle with a flip-top lid and a loop handle
Ba short wide plastic water bottle with a screw cap
Ca clear glass water bottle with a straw
Da small round insulated flask with no handle
5Which statement is most likely true?
AThe man often forgets his belongings.
BThe man should have received a discount.
CThe centre's members rarely carry water bottles.
DThe centre's members often leave bottles behind.
6Why does the man apologize to the woman?
AHe interrupted her cleaning routine.
BHe made her re-open the centre.
CHe is making the woman work late.
DHe thinks he is bothering the woman.
7Why does the man return the item?
AHe wanted to make a deal.
BIt belonged to someone else.
CIt was the wrong colour.
DIt was missing the carrying loop.
8What will most likely happen next?
AThe woman will finish cleaning the deck.
BThe woman will apologize to the man.
CThe man will need help getting out.
DThe man will buy a new water bottle.
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