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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a salesperson help a shopper choose, then exchange, a sweater in a clothing store.

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1What did the shopper buy? (Choose the best picture.)
Aa plain grey wool sweater
Ba cream cable-knit sweater
Ca winter scarf
Da pair of gloves
2What best sums up the salesperson's advice?
AThe cable-knit one looks too casual.
BPick either one, both are good choices.
CThe grey one suits you better.
DYou really should buy both, not just one.
3Why did the shopper choose that sweater?
AIt was the plainer of the two.
BIt was the one that cost more.
CIt was the one the salesperson preferred.
DIt was her favourite and the cheaper one.
4Why did the shopper come back?
Ato ask for a refund
Bto get store credit
Cto exchange a sweater
Dto buy an extra sweater
5What is one of the store's policies on returned items?
AExchanges are allowed for an item of equal or lesser value.
BRefunds are offered for a full month after purchase.
CThis month all sales are considered final.
DRefunds are given only within two weeks.
6When the shopper first asked to return the sweater, what did the salesperson offer her instead of a refund?
Aa full cash refund anyway
Bstore credit
Ca partial refund
Da higher value item
7What did the shopper buy?
Asome wool socks
Ba new scarf
Ca toque
Dsome mittens
8Which statement is true of the shopper?
AShe traded her sweater for a more expensive one.
BShe left with two new items: the green sweater and the socks.
CShe bought the socks because she had run out.
DShe received some cash back from the store.
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