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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a flooring-store worker help a customer pick and buy new flooring for his living room.

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1What is the man planning to do?
ATry to find more kitchen flooring.
BUpdate his kitchen cupboards.
CMake his small living room bigger.
DReplace the flooring in his living room.
2Why is the woman unable to help the man right now?
AShe does not have enough information.
BShe is unfamiliar with older homes.
CShe does not have the right flooring.
DShe is closing the store for the day.
3What did the man want to do?
AUse the same flooring throughout his living room.
BPut the same flooring in his kitchen and living room.
CUse boards with a heavy grain in his living room.
DTake a few different boards home to try out.
4What problem does the woman see with the man's flooring choice?
AThe colour may be too dark.
BThe boards may be the wrong size.
CThe surface may scuff and scratch too easily.
DThe grain may not look nice.
5Which flooring will the man probably buy?
Adark heavily grained wood flooring
Bpatterned blue-and-white floor tiles
Cbright floral patterned flooring
Dplain pale wood-look flooring planks
6Why has the man returned to the store?
ATo get more of the living-room flooring.
BTo complain about the look of the flooring.
CTo thank the woman for her help.
DTo order the same flooring for his kitchen.
7How does the woman respond to the man?
AShe is sorry about her own mistake.
BShe is confused about the man's problem.
CShe gives advice about measuring floors.
DShe feels bad about the man's problem.
8What does the woman look for?
AMore flooring styles in the store.
BSimilar flooring at their other location.
CA new set of measurements.
DThe same flooring in current stock.
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