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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a customer and a toy-store salesperson work through exchanging a grandson's gift.

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1What toy did the man's son dislike? (Choose the best picture.)
Aa colourful toy drum
Ba set of building blocks
Ca toy train set
Da toy truck
2Why has the man come to the store?
Ato make a purchase
Bto request an exchange
Cto request a refund
Dto make a complaint
3Why does the son dislike the toy?
AIt is too noisy.
BIt is too expensive.
CIt is only for girls.
DIt is too babyish.
4Why might the son like the cloth book?
AIt is safe for a young toddler.
BIt is the cheapest toy they sell.
CIt teaches the child to read.
DIt has both animals and flaps.
5Which word best describes the salesperson?
Asuspicious
Bappreciative
Cunhelpful
Daccommodating
6How does the man feel about the book?
AHe is surprised that his grandson liked it.
BHe is pleased that he decided to buy it.
CHe thinks it is too simple for young children.
DHe prefers the version for older children.
7What does the woman say about the book?
AHer niece grew bored of the book quickly.
BIt helped her niece learn several things.
CIt made her niece want to become a designer.
DHer niece tore some of the pages.
8Why does the man want the publisher's address?
Ato complain about the price
Bto request a smaller version of the book
Cto suggest books for older children
Dto ask for a refund on the book
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