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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a store salesperson help a customer find and order a padded trail mat.

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1What is the woman looking for? (Choose the best picture.)
Aa sleeping bag
Ba padded outdoor blanket with corner loops
Ca pair of hiking boots
Da camping tent
2What does the woman say about the product she wants?
AIt is practical.
BIt is a new product.
CIt is lightweight.
DIt is easy to clean.
3What problem does the woman have now?
AShe wants to avoid extra fees.
BShe dislikes online ordering.
CShe lost her membership card.
DShe misunderstood a store policy.
4What is the listed price of the Kessa mat itself?
A$20
B$40
C$50
D$60
5Why does the man want to help the woman?
AHe understands the woman's situation.
BHe disagrees with the store policy.
CHe knows she is a regular customer.
DHe gets a commission on her purchase.
6Why is the woman happy?
AThe man found the blanket in the store.
BShe is going to renew her niece's membership.
CThe man is offering an extra discount on her purchase.
DShe has ordered the blanket she wants.
7How does the woman initially feel about shipping to her niece?
Adefensive
Bsuspicious
Chesitant
Ddiscouraged
8What seems true about the woman's niece?
AShe does not like shopping online.
BShe has just cancelled her store membership.
CShe does not enjoy camping.
DShe has bought items from this store before.
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