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Listening · to Problem Solving
Listening
Listen and answer the questions.

You'll hear a deli worker and a customer sort out problems with a sandwich platter order.

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1What was the problem with the platter?
AIt had the wrong name on the card.
BIt was missing some sandwiches.
CIt got crushed in the box.
DIt was the wrong size.
2How long will it take to fix the platter?
Aa few seconds
B15 minutes
Caround one hour
D20 minutes
3What kind of platter did the man want?
Aan egg-salad sandwich platter
Ba tuna sandwich platter
Ca roast-beef sandwich platter
Da vegetable and cheese platter
4What does the woman do?
Amake another platter
Btake the tray away
Ccheck the original order
Dnotify her supervisor
5How is the man feeling?
Aimpatient
Bconfused
Cangry
Dembarrassed
6What action did the manager take?
AHe introduced new rules for deli staff.
BHe fired one of the deli employees.
CHe sent the man a free platter.
DHe created an allergy list.
7What is likely true of the woman?
AShe has a fish allergy herself.
BShe is able to offer discounts.
CShe asks about fish allergies.
DShe cares about her customers.
8What will likely happen next?
AThe woman will call her manager again.
BThe man will ask for a larger discount.
CThe man will order another platter.
DThe woman will make a fish-free tray.
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