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Reading · Correspondence
Reading
Read the following message.

Dear Ms. Whitfield,

There is an elevator in my building that has not moved in nearly three weeks, and every day it sits idle makes life here harder to bear. I am Priya Nadeau, the leaseholder in unit 912 of Cedar Hollow Towers, 77 Galloway Road. When I chose this apartment, a working elevator was one of the services my rent was promised to provide. That is the whole reason I feel I have the right to write to you now.

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1Priya is mainly writing because
Acarrying groceries and laundry up nine flights has worn her out.
Bthe superintendent has ignored the notes she left under his door.
Cthe elevator her rent is meant to provide has stopped working.
Dher mother can no longer leave their apartment.
2Priya mentions her lease mainly to
Agive her complaint more weight.
Bshow how long she has held the lease at Cedar Hollow Towers.
Cargue that the rent she pays is too high.
Drecover the money the breakdown has cost her.
3Throughout the letter, Priya sounds
Ahopeful
Bgrateful
Cindifferent
Dexasperated
4Priya would most like to speak with
Athe superintendent of Cedar Hollow Towers.
Ba senior member of the property management company.
Cthe head office that she telephoned herself.
Dthe repair firm that was never contacted.
5When Priya telephoned the head office, she found that the company had
Aanswered the reports she filed through the tenant portal.
Breceived the messages she left on the after-hours line.
Carranged for a technician to look at the lift.
Ddone nothing to line up a repair.
6Toward the end of the letter, Priya specifically asks the company to
Aput the elevator back in service quickly.
Btelephone the head office on her behalf.
Creduce her rent to offset the disruption.
Dtransfer her to a unit on a lower floor.
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