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Reading · Correspondence
Reading
Read the following message.

To whom it may concern,

My name is Marcus Reid and I am a tenant at your residential rental property, Lakeview Court, at 412 Birch Avenue, Apartment 308. I am writing to bring your attention to an ongoing issue regarding the shared laundry room in my building. Unfortunately, even after numerous complaints, the problem has yet to be solved. As you can imagine, I am feeling very frustrated by the whole ordeal.

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1Marcus is mainly writing because
Ahis rent does not include working laundry facilities.
Bhe must keep his uniforms clean for the hospital.
Cthe laundry machines his rent pays for remain out of commission.
Dthe coin-operated shop across town has raised its costs.
2Marcus mentions his lease in order to
Ashow how long he has been a tenant at Lakeview Court.
Bgive weight to his complaint about the rent.
Cargue that the rent he pays is too high.
Drecover the money the laundry shop costs him.
3Throughout the letter, Marcus sounds
Aworried
Brelieved
Cgrateful
Dannoyed
4Marcus would like to be contacted by
Aa senior figure at the property management company.
Bthe head office at Lakeview Court.
Cthe superintendent of Lakeview Court.
Dthe supervisor at Pinewood Realty.
5When Marcus phoned the head office, he learned that the company had
Ataken no action on his maintenance requests.
Bsent a technician to check the machines.
Cleft multiple voicemail messages for him.
Dmade several attempts to rectify the problem.
6Near the end of the letter, Marcus asks specifically to
Acall the head office a second time.
Bspeak with a manager or supervisor.
Chave his rent lowered to make up for the costs.
Dbe moved to a different apartment in the building.
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