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Reading · Correspondence
Reading
Read the following message.

Dear Ms. Holloway,

For close to a month now, the main security door and the intercom buzzer at the front of Aspen Court have been out of service, and I can no longer keep quiet about it. My name is Colette Tremblay, and I rent unit 306 here at 145 Cranbrook Way. What troubles me most is not the fault itself but the silence that has met every report I have filed.

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1Colette is mainly writing because
Astrangers have been loitering in the building lobby.
Bthe superintendent never slipped a note under her door.
Cthe secure building access her rent covers has failed.
Dher visitors can no longer be buzzed into her unit.
2Colette refers to her lease in order to
Ashow how long she has lived at Aspen Court.
Bback up her complaint by citing the lease, rent, and access.
Cargue that the rent she pays is too high.
Drecover money she has spent on the problem.
3Throughout the letter, Colette sounds
Ahopeful
Bgrateful
Cindifferent
Dexasperated
4Colette would like to speak with
Aa senior figure at the property management company.
Bthe head office at Aspen Court.
Cthe superintendent of her building.
Dthe locksmith booked by the head office.
5When Colette phoned the head office, she learned that the company had
Abooked a locksmith to repair the door.
Breceived the messages she left on the maintenance line.
Ctaken no action on the online requests she filed.
Dmade several attempts to restore the entrance.
6Near the end of the letter, Colette specifically asks the company to
Atelephone the head office on her behalf.
Bhave the entrance restored quickly.
Creduce her rent to offset the trouble.
Dmove her to a more secure unit.
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