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Reading · Correspondence
Reading
Read the following message.

Dear Mr. Tremblay,

I am writing to express my interest in the guest services associate role at your downtown hotel, which a colleague flagged for me after spotting it advertised online. The chance to welcome visitors to a property like yours genuinely excites me, and I am confident I could bring real value to your front-desk team from day one.

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1This message is best described as a
Ahospitality resume.
Bcover letter.
Cletter of request.
Dcustomer service memo.
2The relationship between the writer and the reader is that of
Aemployer and employee.
Brecruiter and applicant.
Cmanager and colleague.
Demployee and sales rep.
3The writer learned about the position from
Aa letter mailed by a colleague.
Ba memo from an employment agency.
Ca vacancy notice posted on the web.
Da personal ad.
4The writer's main strength is in
Arunning the front desk alone.
Bdrawing up occupancy reports.
Cmaking a budget.
Dhelping guests at the desk.
5The writer says one of her strengths is the ability to
Atrain new hires on the till.
Bdesign the booking software.
Crun staff meetings.
Dwork well as part of a team.
6By writing this letter, the writer hopes to
Abe invited in for a meeting.
Bhire Mr. Tremblay directly.
Cget a promotion.
Dwin another 'Employee of the Quarter.'
7When the writer says the chance "genuinely excites me," she means she is
Aglad to greet guests
Bconfident and content
Cvery enthusiastic
Dsure of herself
8Before her resort job, the writer worked at a
Alakeside resort
Bhotel front desk
Csports store
Dcity travel agency
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