Dear Ms. Beaudry,

I am writing in response to your article that appeared in the March 5th edition of the London Free Press. In your article, you claimed that residents have abandoned the city's bike-share program because a bike is almost never there when it is wanted. You used the example of how, recently, you reached the Richmond Street station only to find every dock empty and had to continue on foot. As a fleet-rebalancing coordinator, I can assure you that incidents such as yours are rarely the fault of our crews. Perhaps the focus of your frustration should be directed to the cycling-lane decisions made by the city, and to the travel habits of residents themselves.