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Attention: Gregory Malenfant

An $80 charge turned up in my account this morning that I do not remember agreeing to, and because it is marked due tomorrow, I would be grateful for a quick word before I pay it. The charge is a studio firing fee for the evening pottery class I take at the Beckett Community Centre, which the City of Guelph runs. When I enrolled online in September, the class page stated plainly that firing was covered by the autumn fee, so I understood that my registration had settled everything. On the strength of that, I joined, and on the opening night I turned up early to help the instructor set up the wheels and carry out the clay.

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1The main purpose of this message is
Ato report an overcharge she refuses to pay.
Bto seek clarification.
Cto explain a late payment.
Dto demand a refund.
2Delphine Caron works
Aat a pottery supply shop.
Bat a collection agency.
Cin the city government.
Dat a bank.
3The writer blames the trouble mainly on
Athe municipal government.
Bthe service agent.
Cthe pottery instructor.
Dherself.
4The writer was charged the firing fee because she
Aregistered after the autumn term began.
Bsigned up for the members' rate.
Cmissed the payment deadline.
Ddoes not belong to the centre.
5On the class page, the firing fee still appears as
Aoverdue.
Balready paid for.
Ccancelled for members.
Dadded after registration.
6The public page had been wrongly linked to
Athe list for non-members.
Bthe autumn class roster.
Cthe pricing meant for members.
Dthe instructor's schedule.
7The writer's tone in this message is best described as
Aamused
Bcurious
Csatisfied
Dfrustrated
8Before tomorrow, the writer wants to
Acancel the pottery class
Bjoin the centre
Cvisit the billing office
Dlearn whether she should pay
9Because of the linking error, non-members were
Acharged for firing that the page had shown as free
Boffered a lower rate than members
Cremoved from the class
Dasked to come in person
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