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Reading · Correspondence
Reading
Read the following message.

Attention: Gordon Fraser

I need your help clearing up a charge on my first Skyline Communications bill before the payment deadline passes. When I signed up for home internet in Halifax on August 3rd, the flyer promised free installation for every new customer, and the salesperson repeated that promise twice over the phone. My opening invoice, though, lists a $95 installation fee, and it falls due tomorrow. The charge itself is not something I want to dodge. What I need is a straight answer about whether it truly belongs on my account.

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1The main purpose of this message is
Ato explain why a payment is late.
Bto apologize for an unpaid bill.
Cto confirm whether a charge is owed.
Dto demand a refund.
2Priya Nandakumar works
Afor the internet provider.
Bat a collection agency.
Cat a television studio.
Dat a bank.
3The writer blames the trouble mainly on
Athe salesperson.
Bthe service agent.
Chimself.
Dthe company.
4The installation fee appeared on the bill because
Athe writer ordered a television bundle by mistake.
Bthe billing system applied the wrong promotion.
Cthe writer missed the payment deadline.
Dthe writer signed up after the offer had ended.
5The promotion wrongly attached to the writer's account covered
Afree installation.
Ban extra phone line.
Ca television package.
Dtwo internet connections.
6The online account gave wrong information about
Awhich promotion applied to the file.
Bthe size of the installation fee.
Cthe payment deadline.
Dthe number to call.
7The writer's tone in this message is best described as
Aamused
Bcurious
Csatisfied
Dfrustrated
8Before the deadline, the writer wants to
Acancel the service
Border a television bundle
Cfind out whether he should pay
Dswitch to another provider
9The mix-up happened because Skyline had
Atwo promotion codes that were nearly the same
Blost the writer's password
Cnever printed the flyer
Dreplaced the salesperson
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